Latest awards

Our people, teams and businesses are often recognised for excellent service and innovation, or improvements to help reduce our impact on the environment. Here are some of those awards.

2016

Rail Operator of the Year

London Transport Awards
London Overground
LOROL has won Rail Operator of the Year for the second successive year at the London Transport Awards.

Rail Business of the Year

Rail Business Awards
Arriva UK Trains
Arriva UK Trains has won Rail Business of the Year at the Rail Business Awards following a successful year operationally and commercially across its UK train operating companies and its train maintenance business, Arriva TrainCare.

Training and Development Excellence

Rail Business Awards
Arriva Trains Wales
Arriva Trains Wales has won the Training and Development Excellence Award at this year’s Rail Business Awards for its Safety Concerns programme.

Innovation Award

Chamber of Commerce Welsh Business Awards
Arriva Trains Wales
Arriva Trains Wales has won the Innovation Award at the South Wales Chamber of Commerce Welsh Business Awards for its Mobile Multi-Flex product.

Unsung Hero Award

Employee Engagement Awards
Catherine Plastow (Chiltern Railways)
Catherine Plastow from Chiltern Railways has won the Unsung Hero Award at this year’s Employee Engagement Awards.

2015

Rail Operator of the Year

London Transport Awards 2015
Arriva London Overground
LOROL has been presented with the prestigious ‘Rail Operator of the Year’ award at this year’s London Transport Awards having maintained high levels of punctuality and customer satisfaction despite passenger numbers increasing five-fold.

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2014

CSR People Prize and CSR Diversity Prize

CSR Awards 2014
Arriva Denmark
Arriva Denmark’s commitment to improving the diversity and health of its employees has received two awards at this year’s prestigious Corporate Social Responsibility Awards in Holstebro.

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Mobile Technology award

UK Rail Industry Awards 2014
Arriva CrossCountry
CrossCountry’s work to help customers plan and book their rail journeys for the cheapest price was awarded the prize for 'Mobile Technology' at the first ever UK Rail Industry Awards.

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Operational Safety & Passenger Management Award

2014 Institution of Railway Operators Golden Whistle Awards
Arriva London Overground Having significantly reduced passenger accidents on the London Overground by 70 per cent, LOROL were presented with the ‘Safety Award’ at this year’s Golden Whistle Awards.

Arriva Denmark:

People Prize and the Diversity Prize – CSR Awards 2014

Arriva CrossCountry:

‘Mobile Technology' - UK Rail Industry Awards

Arriva CrossCountry:

'Environmental and Sustainability' - UK Rail Industry Awards

Arriva CrossCountry:

'Technological Innovation' - Rail Business Awards

Arriva London Overground:

Golden Whistle Award for Operational Safety and Passenger Management - Institution of Railway Operators Golden Whistle Awards

Arriva CrossCountry:

Golden Whistle Award for Best Operational Performance Delay - Institution of Railway Operators Golden Whistle Awards

2013

CrossCountry:

‘Most Reliable Intercity Trains Award' - Modern Railway Golden Spanner Awards

London Overground:

Golden Whistle Award for Operational Safety and Passenger Management - Institution of Railway Operators Golden Whistle Awards

CrossCountry, Bryony Govan:

Graduate of the Year - RailStaff Awards

CrossCountry, Eddie Martin:

David Maidment Award for Charity - RailStaff Awards

Arriva Group:

Best Digital Solution - Recruitment Business Awards

Arriva Yorkshire, Jason Dixon:

Engineer of the Year - routeone Excellence Awards

Arriva UK Bus, Lloyd Mason:

Special Recognition Award - routeone Excellence Awards

Arriva Trains Wales, Swansea Station:

Medium Station of the Year - National Rail Awards

Arriva UK Trains:

National Champion - European Business Awards' Millicom Award for Environment and Corporate Sustainability

Chiltern Railways:

Transport Marketing Campaign of the Year - CiM Marketing Excellence Awards

Arriva North East:

Gold Medal Award for Occupational Health and Safety - ROSPA (6th consecutive Gold award)

Arriva North West:

Award for Education and Excellence Environmental Improvement in Passenger Transport - Chartered Institute of Logistics and Transport (North West Awards)

Arriva North West:

Highly Commended: Green Business of the Year Award - Liverpool Post Regional Business Awards

Arriva Trains Wales:

'Golden Whistle Best Right Time Arrivals' - Institution of Railway Operators Golden Whistle Awards

The Original Tour:

‘Sightseeing provider of the Year' - UKinbound Awards for Excellence 2012

2012

CrossCountry:

'Golden Whistle Best Operational Performance' - Institution of Railway Operators Golden Whistle Awards

Arriva the Shires and Essex, Russell Cato:

'Engineer of the Year' - UK Bus Awards

Arriva London:

'Best Bus Company' - TfL and Metropolitan Police London Bus CCTV Awards

Chiltern Railways:

'Passenger Operator of the Year' - National Rail Awards

Arriva North West:

'Environmental Best Practice' - Transport' - The Green Apple Environment Awards

Chiltern Railways:

'Best medium to large business' - Birmingham Post Business Awards

London Overground (in partnership with Transport for London)

'Suburban and Metro Award' - National Transport Awards

London Overground:

'Small Station of the Year' - National Rail Awards

Arriva Denmark:

'M.I.A Award for diversity and equal opportunity in the workplace' - Danish Institute of Human Rights

Transportes Sul do Tejo (TST):

'Transport Accessibility Award' - Institute for Mobility and Land Transport, Portugal

Arriva London, Robert Sawye:

'Best CCTV Analyst' - TfL and Metropolitan Police London Bus CCTV Awards

Arriva North East:

'Gold Occupational Health and Safety Awards' - RoSPA

Chiltern Railways:

'Information Technology Excellence of the Year Award' - Rail Business Awards

London Overground:

'Golden Whistle Best Right Time Arrivals' - Institution of Railway Operators Golden Whistle Awards

London Overground:

'Silver Whistle Most Improved Right Time Arrivals' and 'Silver Whistle Most Improved Performance During Disruption' - Institution of Railway Operators Golden Whistle Awards

Arriva Trains Wales, Chirk Station:

'Best kept unstaffed station' - Keep Wales Tidy

Arriva Trains Wales, Barry Station:

'Best kept staffed station' - Keep Wales Tidy

Arriva Trains Wales, Bridgend Station:

'Medium-sized station of the Year Award' and 'Best Overall Customer Service Award' - International Station Awards

2011

CrossCountry:

‘Most Reliable Intercity Trains Award' - Modern Railway Golden Spanner Awards

Arriva London, Lorraine Francis:

‘Actions above and beyond the call of duty - Bus Operator’ - London Bus Awards 2011

Arriva Denmark:

‘The Transport Achievement Award’ - OECD’s International Transportation Forum

Arriva Denmark:

‘Copenhagen Bus Line of the Year 2010’ - Regional Transport Authority Movia

Arriva Denmark:

‘Most New Passengers 2010’ - Regional Transport Authority Movia

Arriva North West, Arriva Birkenhead:

‘Environmental Award 2011’ - Wirral Investment Network Awards

London Overground Rail Operations:

‘Public Transport Operator of the Year’ - London Transport Awards

2010

CrossCountry:

‘Most Reliable Intercity Trains Award' - Modern Railway Golden Spanner Awards

Arriva Scandinavia:

'Integration Award 2010' – Danish Ministry of Integration

Arriva North West, for EcoManager:

‘Environmental Improvement Award’ – Chartered Institute of Logistics and Transport

Arriva North West:

‘Investment of the Year 2010’ – Liverpool Daily Post Regional Business Awards

Arriva North West:

‘Environmental Improvement Award 2010’ – Chartered Institute of Logistics and Transport

Arriva Scotland West, for Youth & Gym Bus:

‘Safer & Stronger Award’ – Renfrewshire Quality Awards 2010

Arriva Scotland West, for Youth & Gym Bus:

‘Partnership Working’ – Scottish Government Community Safety Awards

Arriva Netherlands, Mia Alting:

‘Mrs Bus 2010’ – European Mobility Week

Arriva UK Bus, for m-ticket:

‘Effective use of mobile ticketing’ – Mobile Messaging Awards 2010

Arriva Trains Wales:

‘Community Award’ – Arts and Business Cymru Awards 2010

Arriva Trains Wales, for ‘Love the Train’ campaign:

‘Excellence in Marketing’ – South Wales Chamber of Commerce Business Awards

Arriva plc, for EcoManager:

‘Joint Winner – Company Driver Safety Award’ – Fleet Safety Forum Awards

Arriva North West, Rick Halsall:

‘Chief Superintendent’s Commendation’ - Merseyside Police

Arriva North West, Birkenhead:

‘Top National Bus Depot’ - UK Bus Awards 2010

Arriva Yorkshire, for “The Arriva 110 'takes off'” campaign:

‘The CBS Outdoor Bus Marketing Campaign of the Year’ - UK Bus Awards 2010

Arriva London, Mick Gilroy and Alan Ball:

‘TfL London Service Quality Award’ - UK Bus Awards 2010

Arriva London, Wood Green garage:

‘TfL London Bus Garage of the Year’ - UK Bus Awards 2010

2009

CrossCountry:

‘Most Reliable Intercity Trains Award' - Modern Railway Golden Spanner Awards

Arriva plc:

‘The Queen’s Award for Enterprise: International Trade 2009’

Arriva Yorkshire, Paul Cleaver:

‘Bus Driver of the Year’ – National Bus Driver of the Year Skills Competition

Arriva North East:

‘Gold Award for Management of Health & Safety’ - RoSPA

Arriva Trains Wales, Geraint Morgan:

Arriva Trains Wales, Catherine Jones:

'Station Staff Member of the Year' - Railstaff Awards

Arriva plc, Steve Clayton:

‘Lifetime Achievement Award’ – Passenger Transport Management Awards

Arriva North West:

‘The Vice President’s Cup’ – National Bus Driver of the Year Skills Competition

Arriva North West, for customer service:

‘Going the Extra Mile award 2009’ – Merseyside Transport Awards

Arriva Scotland West, for Glasgow Flyer:

‘Best Bus Service’ – Scottish Transport Awards 2009

Arriva Scotland West, Jimmy McGrory:

‘Frontline Employee of the Year’ – Scottish Transport Awards 2009

Arriva Netherlands, Martin Reedijk:

‘Mr Bus 2009’ – European Mobility Week

Arriva RP (Poland):

‘Dobra Firma (Good Company) Award’ - Institute of Philosophy and Sociology of Polish Academy of Sciences

Arriva North West, Barry Dobson:

‘Chief Superintendent’s Commendation’ – Merseyside Police

Arriva Yorkshire:

‘Company Award’ – National Bus Driver of the Year Skills Competition

Arriva North West, John Birchall:

‘Competitor in most consecutive national finals’ – National Bus Driver of the Year Skills Competition

2008

Arriva plc:

‘Class winner - Best Website – www.arriva.co.uk’ - Communicators in Business Northern Region

Arriva plc:

‘Road safety in the community’ for the Arriva Schools teacher training pack – Brake

Arriva North East:

‘Gold Award for Management of Health & Safety’ – RoSPA

Arriva North East:

‘Gold Award for Management of Occupational Road Risk’ - RoSPA

Arriva London, Beddington Farm Garage:

‘TfL London Bus Garage of the Year Award: Winner’ – UK Bus Awards

Arriva Noroeste (Spain):

‘Company of the Year’ in the regular line category – Autocares y Autobuses

Arriva Scandinavia:

‘Danish Industry Education Award’ for the successful integration of immigrants and efforts in education – Danish Education Ministry

Arriva Trains Wales and Cardiff Youth Offending Service:

for reparation projects completed at stations with young people in the community ‘Rail Crime Prevention Award’ –- Network Rail Environment Awards

Arriva Yorkshire, Chloe Leach:

‘Marketeer Award 2008’ – Passenger Transport Management Awards

Arriva North West, John Birchall:

‘Competitor in most consecutive national finals’ – National Bus Driver of the Year Skills Competition

2007

Arriva Yorkshire, Paul Cleaver:

‘Bus Driver of the Year’ - National Bus Driver of the Year Skills Competition

Arriva Yorkshire, Paul Cleaver:

'Best newcomer Bus Driver of the Year' - National Bus Driver of the Year Skills Competition

‘Risk Manager of the Year’ - Brake

Kent County Council and Arriva Southern Counties:

for the Fastrack Bus Rapid Transit ‘Alexander Dennis Innovation Award: Winner’ – UK Bus Awards

Kent County Council and Arriva Southern Counties:

for the Fastrack Bus Rapid Transit ‘Street Transit Award: Winner’ – UK Bus Awards

Arriva London South, Brixton Garage:

‘TfL London Bus Garage of the Year Award: Winner’ – UK Bus Awards

Arriva Scandinavia:

‘Swedish Alna Prize’ for securing a drug and alcohol free workplace – Alna

Arriva plc:

‘Class winner - Best Annual Report – Arriva plc’ - Communicators in Business Northern Region

Arriva Trains Wales, Borth station:

‘Network Rail Environment Award for Community Partnership’ - Network Rail Awards

2006

Arriva Southern Counties, Scott McHale:

‘Bus Driver of the Year’ - National Bus Driver of the Year Skills Competition

Arriva Yorkshire, Ken Griffiths:

'Best newcomer Bus Driver of the Year' - National Bus Driver of the Year Skills Competition

Arriva the Shires and Essex, Jon Sweet:

‘Risk Manager of the Year’ – Brake

Arriva Trains Wales, Dolwyddelan station:

‘UK’s Most Enhanced Community Station’ – ACORP

Arriva Trains Wales, Dolau station:

‘UK’s Best Station Garden’ – ACORP

2005

Arriva North West & Wales:

‘Gold Award for Managing Occupational Road Risk’ - RoSPA

The Original Tour:

‘Chairman’s Special Achievement Award’ for first wheelchair accessible sightseeing vehicles in London – Ukinbound

Esfera (Spain):

‘Company of the Year’ in the private hire category – Autocares y Autobuses

2004

Arriva UK Bus:

‘Prince Michael International Road Safety Award’ - PMIRS

Arriva Passenger Services:

‘Best Risk Managed Company’ - Brake

Arriva London:

‘Crash Analysis Procedures Award’ - Brake

Arriva Trains Wales (Gobowen Station):

‘Best Small Station of the Year’ - National Rail Awards

Arriva Scotland West:

‘Transport Team of the Year’ – Scottish Transport Awards 2004

2003

Arriva North West:

‘Road Safety in the Community Award’ – Brake

Arriva Southern Counties:

‘Crash Analysis Procedures Award’ – Brake

Arriva plc:

‘Safety in Vehicle Maintenance Award’ - Brake

2002

Arriva Yorkshire and partners:

for Announce - ‘The Claudia Flanders Memorial Award: Winner’ – UK Bus Awards

Arriva Yorkshire and partners:

for Announce - ‘Innovation Award: Winner’ – UK Bus Awards

Arriva London:

‘Environment Award: Winner’ – UK Bus Awards

2001

Arriva Passenger Services:

for Going your Way campaign ‘The Viacom Outdoor Marketing Award for Bus Operators’ – UK Bus Awards

Arriva Northumbria and North East:

for the summer bulletin campaign ‘Buses for Pleasure Award’ – UK Bus Awards

Arriva London, Fraser Patterson:

‘Bus Driver of the year’ – National Bus Driver of the Year Skills Competition

2000

Arriva the Shires and Essex:

‘The Belmont International Bus Operator of the Year: Winner’ – UK Bus Awards

Arriva Fox County:

Winner for direct mail campaign ‘The TDI Marketing First Award’ – UK Bus Awards

Arriva the Shires and Essex, and Essex County Council:

for Metro 10 campaign ‘Marsh UK Marketing Award Local Authority/Joint: Winner’ – UK Bus Awards

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