European transport operator Arriva reports continued growth and investment in 2016

27 Mar 2017


Group results (€m) 2016 2015 Change
Revenue 5,093 4,843 +5.2%
EBITDA 525 525 -

Arriva, a leading European transport provider, today released annual results showing growth of around 5% on the prior year, representing revenues in excess of €5bn. This revenue growth enabled Arriva to invest €359m in its businesses across the UK and Europe – 30% more than in 2015.

In the UK, Arriva increased its capital expenditure to €133m in 2016. The investment was focused on improving the customer experience, including new and improved buses and trains, station improvements and innovations such as mobile ticketing apps and the roll-out of contactless payments on buses.

Key highlights for the UK include the launch of the Northern rail franchise in April and since taking over the contract Arriva has begun investing in an extensive modernisation programme to deliver a step change for the 90 million passengers who use the network every year.

In addition, Arriva Rail London Ltd began operating the London Overground concession in November following a competitive bidding process and after 9 years of Arriva operating it as a joint venture.

The UK remains Arriva’s biggest bus market with 5,250 vehicles. Despite a challenging market with increasing congestion, Arriva has invested significantly in technology and refreshed networks to improve the bus passenger experience. This includes our industry-leading app, Wi-Fi on new buses and improved ticketing and payments.

In mainland Europe, Arriva began to operate a number of new contracts, including a 15-year bus and rail contract in Limburg, the Netherlands – an innovative multi-modal contract designed to create a more integrated and seamless transport experience for passengers, with a commitment to introduce 226 new zero-emission buses and 36 trains by 2026. The Group also provided new train services in Prague, new bus services in Warsaw, and continued investing in key markets such as Italy and the Czech Republic, and developed long distance ‘Arriva Express’ bus lines across Europe.

Manfred Rudhart, chief executive of Arriva said:

“2016 was a year of continued market growth as a result of significant contract wins and acquisitions. We also increased our overall capex investment by 30%, from €276m in 2015 to €359m.

“The Northern franchise consolidated our position as a major operator in UK rail, while new franchises and acquisitions boosted our presence in Spain, the Netherlands, Italy and Czech Republic.

“Arriva continued its significant investment in customer service improvements, new technology and our people. We have rolled out contactless payment schemes across our markets, making bus and train travel more convenient; introduced more environmentally-friendly vehicles and continued to invest in our graduate and apprenticeship schemes.”


Notes to editors

Arriva is one of the largest providers of passenger transport in Europe, employing some 60,000 people and delivering more than 2.2 billion passenger journeys every year

Arriva is part of Deutsche Bahn, one of the world’s leading passenger transport and logistics service providers. Headquartered in Sunderland, UK, Arriva is responsible for Deutsche Bahn's regional passenger transport services outside of Germany.

Arriva operates across 14 European markets: the Czech Republic; Croatia; Denmark; Hungary; Italy; the Netherlands; Poland; Portugal; Serbia; Slovakia; Slovenia, Spain; Sweden; and the UK.

Contact: Group Communications, Arriva plc on +44 (0)191 520 4106. For media enquiries outside of normal office hours, we can be contacted on our 24-hour media pager service on +44 (0)7623 920 615.

 Other 2016 key highlights

  • Netherlands – Limburg multimodal contract: Arriva began operating the €2bn rail and bus contract. Arriva will operate a fleet of 250 new buses, introduced in phases throughout the length of the contract, in towns and cities including Maastricht, Heerlen and Roermond.
  • Czech Republic – growing through acquisitions: Arriva increased its presence in the Czech Republic by acquiring a 100 per cent share of bus operator, CSAD MHD Kladno. Following the acquisition Arriva now operates more than 2,100 buses in the Czech Republic with almost 3,500 employees.
  • Spain – new bus services: Arriva expanded its presence in the Spanish bus market through the acquisition of Galicia-based bus operators, Autos Carballo (Aucasa) and Santiaguesa Metropolitan. Arriva now operates 520 buses in Spain with 940 employees.
  • Italy – expanded bus presence: Arriva acquired Italian bus operator Savda. Based in the country’s northern Aosta Valley, Savda operates almost 50 per cent of the region’s local bus network, private hire services and long distance routes to Turin, Milan and into Switzerland and France. Arriva now employs 3,550 people and operates 2,400 buses across the Lombardy, Piedmont, Liguria and Friuli Venezia-Giulia regions.

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