Denmark

Arriva is the largest bus operator in Denmark and was the first, and only, private company to be awarded a rail contract in the country. Today, Arriva has an overall share of 40 per cent of the bus market and approximately 15 per cent of the regional rail network.

Bus – key facts

  • Entered bus market in 1997
  • 1,180 buses
  • 4 waterbuses

The bus sector in Denmark is a regulated, mature market and tendering is well established. Contracts are typically gross cost and six to 12 years in length, with quality and service incentives and/or penalties.

Arriva has grown its operations through tendering and the acquisition of public and private bus companies and now operates over half the services in the capital, Copenhagen.

Rail – key facts

  • Entered rail market in 2003
  • 43 train sets
  • 400 cars
  • 9 million km operated annually

The Danish rail market is regulated, having opened to public tendering in 2000. The Ministry of Transport is responsible for the regulatory framework and setting fares. Contracts are typically net cost, with bonus and/or penalty regimes for punctuality and customer satisfaction.

To date, only 25 per cent of the market has been tendered.

Key successes in Denmark

  • Danish Government has saved €40 million since 2003 with Arriva
  • Excellent customer satisfaction levels on Copenhagen buses: 85 per cent
  • 97 per cent of Arriva trains run on time
  • Arriva won a UITP Transport Achievement Award for ‘putting people first’
  • In 2013 Arriva won the 3-year retender for the waterbus contract with a possible 3-year extension

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