Press releases

CrossCountry announced today its best ever performance with 94 per cent of trains on time in the last four weeks.

Official Public Performance Measure (PPM) statistics - the percentage of trains arriving within ten minutes of their scheduled time - showed 94 per cent of CrossCountry services on time in the four weeks to Saturday 17 October.

With an unprecedented eight consecutive periods of at least 90 per cent performance, the company's moving annual average is now up to 90.8 per cent - the highest ever level achieved by CrossCountry.

Since the start of its franchise in November 2007, CrossCountry has concentrated on delivering better performance for its customers. A new timetable introduced in December 2008 delivered faster journey times and improved frequencies across its diverse routes from Scotland to Cornwall and Wales to East Anglia. This, coupled with enhancements to its fleet of 91 trains to improve their reliability, has meant CrossCountry customers seeing the best ever service along Britain's most extensive rail franchise.

Commenting, CrossCountry's production director, Sarah Kendall, said: "We are delighted to see our customers benefiting from the efforts everyone at CrossCountry and our colleagues at Network Rail have made to improve train punctuality, coupled with improved reliability of our trains thanks to a closer working relationship with our maintenance providers. This is exactly what our customers tell us we should concentrate on."