Press releases
Training brings improvements for customers and employees
10 January 2005
Hundreds of managers and frontline supervisors at Arriva's UK Bus division have participated in 'people skills' sessions as part of a national training drive.
The initiative reflects Arriva's focus on delivering top level customer service whilst bringing about a better working environment for all.
The training covered communication with teams, motivating people, dealing with conflict and giving feedback, with fun and informal sessions central to the sessions.
Recent results from an independent NOP survey of more than 15,000 Arriva bus customers found that around 90 per cent are satisfied with the level of service they receive.
Arriva aims to build on this success by ensuring that all of its UK Bus division managers and supervisors are given every opportunity to develop the skills needed to manage people effectively and to provide a stimulating and rewarding workplace for employees.
Jenifer Digby, HR executive at Arriva's UK Bus division, said:
Our people are a vital link between our business and our customers. The impact of training at managerial and supervisory level reinforces our commitment to our customers whilst motivating our employees and helping them to develop their own skills.
Providing a better working environment, one in which people can develop and flourish, means that we will find it easier to recruit and retain people and be an employer of choice.
Arriva is one of the UK 's largest bus operators, providing bus services in the North East, North West and South East of England, Yorkshire, the Midlands, Wales and Scotland.
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