Safety
The safety of our customers and employees is our primary concern. It is at the core of our values and is built in to our operating procedures.
The safety performance of our services across Europe are regularly reviewed by the Board Safety Committee, which is chaired by non-executive director Steve Williams.
Our approach to safety management includes specific training for senior operational managers, employees and supervisory staff. Much of the training is externally accredited by the Institute of Occupational Safety and Health (IOSH), Europe’s leading body for health and safety professionals. We are also recognised as being one of the leaders in road risk management in the UK bus and coach industry.
We provide employees with training including, where appropriate, a safe approach to driving, customer care and conflict management. Operational locations are subject to periodic internal safety and standards audits.
In the UK in 2008 the first time pass rate for Arriva buses in the VOSA PSV vehicle test was 94.5 per cent, an improvement from 93.2 per cent in 2007.
 |
 |
 |
| A fault incident is where our driver or the condition of our vehicle, contributes to a loss, damage or injury. | An employee injury is where any person employed by the company (at the time of the incident) suffered physical harm or mental trauma as a result of an incident arising from Arriva work activity, not including physical assaults. |
Snapshots: Putting safety first
|
 |
|
|
|
 |
