Arriva and accessibility
Responding to peoples' needs
One of Europe's largest transport services organisations, Arriva recognises the importance of providing quality, inclusive and accessible services for our customers. We also recognise our responsibility as an employer to provide our employees with accessible workplaces.
It is essential that, as a transport services organisation, we understand the different needs of our customers – including those who may require additional support.
In preparation for the implementation of part three of the Disability Discrimination Act (DDA) in October 2004, we have been working to ensure that customers with disabilities are able to use our services in the UK, with confidence. An external consultancy has assessed all of our public access properties in the UK and identified any remaining access issues that need to be addressed.
Customer facing employees within our UK bus and train operations have been receiving disability awareness training to enable them to provide appropriate support for customers.
Arriva is also working to find ways in which we can further improve our services to better meet the needs of all of our customers. We recognise that the journey experience begins way before someone enters a train or bus station or arrives at a bus stop; access to information, enabling people to make the decision to travel, is as important as the journey itself.
We regularly consult with organisations and individuals who represent the interests of people with disabilities, to identify initiatives that can improve the accessibility and journey experience for all customers.
All of our customers are important to us and we are always grateful for feedback on our services. Please contact us if you would like to comment on any aspect of our services.
