Employees
Across 12 countries Arriva's 47,500 employees represent a diverse range of backgrounds and cultures, and make us a significant employer in many areas.
We aim to maintain a supportive, respectful working environment in which everyone receives the training and development to enable them to fulfil their true potential.
We work hard to develop partnerships with our employees, trades unions and works councils.
Every two years Arriva runs a group-wide survey to benchmark employee satisfaction across a range of measures. Surveys and other regular communications such as company newsletters, open forums, road shows and websites help us to listen to our employees.
Our approach to training and development includes providing a wide range of learning resources covering technical skills, health and safety, customer service, people management and foreign languages. Our leaders, managers and supervisors are critical in ensuring our employees' welfare and we invest heavily in their training and development. Succession planning and individually tailored development plans help us build and retain the skills which will help move the business forward.
The majority of our workforce is covered by collective arrangements on working conditions and we make provision for employee representatives to receive appropriate training and fulfil official union business. Arriva's European works council provides a formal group-wide update on operations and business performance for employee representatives. It is also a valuable opportunity for sharing best practice.
Diversity
Arriva's widely diverse workforce reflects the communities we serve. Valuing and respecting diversity in colleagues and customers is underpinned by the group's diversity policy.
More than 7,000 employees across the group have experienced diversity training through our valuing and welcoming difference programme. The programme which commenced with our top 200 managers continues to be rolled out across the group.
Race for Opportunity, which works to improve employment opportunities for ethnic minorities across the UK, rated Arriva within the top five private sector organisations in the UK, in its 2009 annual benchmarking report.
Find out more about corporate responsibility at Arriva in our corporate brochure.
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