Community
Our services provide daily travel for millions of people. Whether for work, leisure or other essential journeys they depend on us to be reliable.
Listening and adapting
We listen to the communities we serve, and help them to have a voice in shaping our services to suit local needs. Arriva holds open days at depots and workshops to give our customers and neighbours a closer look at what we do and to strengthen ties with the communities in which we work. In other locations we put on exhibitions or road shows.
Customer satisfaction
Satisfied passengers should be at the heart of any transport business. By monitoring and measuring customer opinion we ensure we can target improvements to meet people's requirements for safe, reliable and good value transport services.
Alongside customer satisfaction surveys, the feedback we receive as part of our community engagement is invaluable in adapting and improving our services. This flexibility and focus on passenger demand has paid dividends for local communities.
Schools
School visits play an important part of our work with local communities across Europe. Arriva employees help with road and rail safety advice and explain the environmental benefits of public transport.
The mobility and space provided by former service buses provides essential community facilities in many locations across Arriva's operating areas.
Empowering our employees
Our employees take pride in being part of the local communities where we provide services, living in the areas where we work. We provide encouragement to follow their own community or charity interests.
Typical of our approach are the community action awards we run in the UK, whereby employees are supported in their voluntary work in local communities. Those recognised gain cash awards from Arriva for the local causes they have stepped forward to support.
Find out more about corporate responsibility at Arriva in our corporate brochure.
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