Marjorie Woods

Finding your way around Merseyside from Liverpool John Lennon Airport is easy! Arriva's Marjorie Woods is at hand at the airport to provide bus information to arriving airline passengers.

And non-English speakers are particularly well-catered for by Marjorie: she speaks Spanish and some French and Polish, and can even communicate using sign language.

Marjorie joined Arriva back in 1997 as a bus driver, working on routes in and around Merseyside. She was promoted to customer care supervisor in 2005.

"Working at an airport you meet so many different people with different nationalities", says Marjorie. "I've been learning languages for some time, and it helps to be able to welcome people and start conversations. I can even use sign language to help people with hearing difficulties find out what they want to know."

Marjorie grabbed the opportunity to learn languages when Arriva said it would fund lessons for employees. She has also qualified for her customer service training to NVQ level 3.

She says the best things about working for Arriva are "flexibility, new challenges and opportunities for promotion."

She adds: "I really do enjoy working with people and meeting with people. Since I've started this new role, I've become more confident, assertive and self assured."

Arriva across
Europe

View a Flash interactive map of our operations across Europe