United Kingdom - Bus

- 12,800 employees
- 4,550 buses

Arriva is the third largest bus provider in the regional bus market. We primarily operate commercial routes, however we also provide some contracted services for local authorities, airport-related and express commuter transport, and services for health authorities.

Our local bus services operate in major urban areas like Liverpool, Leeds, Leicester and Newcastle.

We also have a strong presence in the Midlands and Home Counties, with a mix of inter-urban trunk routes and market town networks, and provide important links in rural areas like north Wales.

Our flexible approach and the experience we share with our colleagues across Europe means we are well equipped to grow our scheduled service work and introduce new types of services.

We are a natural partner of choice for local authorities, passenger transport executives and new customers as we share their aims to provide high quality, reliable transport services for their local communities.

Successes

• Our bus drivers achieve consistently high ratings from our customers, maintaining a 91 per cent satisfaction score since 2007. Customer satisfaction ratings have also improved in other key areas including cleanliness and condition of our buses, and the ease of buying a ticket.
• Arriva was the first bus operator globally to introduce mobile phone ticketing across a national network.
• In a scheme pioneered by Arriva, customers have made more than 10 million journeys on our buses by buying tickets at local PayPoint outlets. Arriva bus tickets are now also available from Payzone and epay outlets.
• We developed pioneering fuel-saving system EcoManager which is now in place across our UK bus operations.
• We conduct research to find out what local authorities really think of us, and we use that information to help restructure our local businesses to align more closely with local authority teams.
• More than a million journeys have been made by customers buying their bus tickets through Arriva's m-ticketing mobile ticketing service since its launch.
• To improve the safety and security of our employees and customers, more than 88 per cent of our UK buses now carry CCTV.

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• UK regional bus
• TGM Group

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- 5,800 employees
- 1,700 buses

In London we are the joint market leader, running more than 20 per cent of the capital’s bus services under contract to Transport for London.

Covering around 68 million miles, we provide 400 million passenger journeys in the capital every year.

Successes

• Delivering high quality services has established us as one of the best performing operators in the capital. Arriva is consistently among the top five London bus operators for service reliability.
• Arriva’s high standards of operational performance and commitment to quality have been recognised at the UK Bus Awards. The company’s Beddington Farm, Brixton and Wood Green garages have each been awarded London Bus Garage of the Year in recent years, following independent nominations by TfL.
• Arriva London route controllers were also recognised for their drive to ensure that Arriva delivers an efficient and reliable service, picking up the London Transport Quality Award 2010.
• Arriva has consistently retained the vast majority of its TfL contracts and has been successful in winning new contracts.
• With TfL we launched the world’s first Hybrid double deck bus. We extended the fleet to 31 and are providing valuable feedback and are helping manufacturers develop the technology. Another 20 hybrid buses will enter service in London this year.
• The Original Tour, Arriva’s sightseeing business, has invested more than £5 million in low floor wheelchair accessible tour buses, and will take delivery of a further 16 new buses during 2011.

Want to know more?

Visit our websites

• London bus
• The Original Tour

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