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Annual Report & Accounts 2007

Group overview

A new day, a new journey

Our sources of competitive advantage are not easy for others to replicate. Our broad footprint in mainland Europe gives us deep market understanding and practical experience of operating successfully in many different commercial and regulatory regimes. Bringing together experts from many regions and city-scale operations into one group supports innovation and helps us to spread best practice and identify economies of scale. Our wealth of local contacts and our network of operating and maintenance bases help us to develop existing businesses and to develop new opportunities for the future.

Thomas Becken, 40, is managing director of operations for Arriva in Germany. Thomas joined Arriva in 2004 when we acquired the Prignitzer Eisenbahn (PEG) train company which he founded.

“I was introduced to Arriva when I heard they were looking to enter the German transport market. I was impressed with their approach of developing existing local management, whilst providing investment support to enable growth. This, and the open way of working, convinced me to offer my company to Arriva. By working with Arriva, PEG has been able to grow further, and now benefits from being part of the second largest private transport group in Germany.”

Mr Ioan Evans and his wife Janet from Cwmcelyn in Blaenau Gwent, who are retired, were travelling on the new Arriva Trains Wales Ebbw Valley service to Cardiff.

“We are impressed with the new train service from the Ebbw Valley, and plan to use it regularly. It means we can get to Cardiff to go shopping so much more quickly than before.”

Sergio Cecotti is the Mayor of Udine in Italy. Arriva owns a 60 per cent stake in Italian bus company SAF, with the Municipality of Udine holding 21 per cent via its subsidiary Udine Servizi SpA.

“The reason for this partnership was the need to improve and develop our transport services by working with a major player in the local public transport business, both from a structural point of view and in terms of know-how. We were looking for a public transport partner with an international vision and experienced approach in dealing with both operational and market issues, and we found this in Arriva. Arriva has brought innovation and an effective approach in managing the company.”

Tony Hewkin, 45, is a bus driver based at Arriva’s Selby depot. He was winner of the Arriva Yorkshire ‘bus driver with the X-factor’ competition after local customers voted him their number one driver.

“After working in engineering and logistics, I fancied a change of direction and applied to Arriva for a job as a driver. Eight years on, I still enjoy providing a valuable service for the public and meeting new people every day. It’s great to do a job where you can bring a smile to customers’ faces, and it was a lovely reward to be voted their favourite driver.”

Daniela Torres, 27, is a baker’s assistant. She lives in Portugal and travels on an Arriva bus from Famalicäo to Guimaräes each day for work.

“Travelling by bus is the only affordable way for me to get to work everyday. I don’t mind getting the bus - the standard of the buses is good, the staff are nice and friendly, and the services reliable.”

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