Group overview

Hold on tight

Arriva is a fast-moving business on an exciting journey.

Already carrying people on more than one billion passenger journeys every year on buses, trains, commuter coaches and water buses, we have the vision of being recognised as the leading transport services provider in Europe. We want that recognition in the eyes of our customers, ranging from private individuals to public authorities and commercial businesses, and in the eyes of our many and varied stakeholders.

To our passengers, we aim to provide safe, reliable and comfortable services that deliver an attractive alternative to other modes of transport, including car use, for at least some of the journeys they make.

To the public authorities which bear political accountability for transport, and which understand the benefits of private sector delivery, we aim to provide value for money for the services their communities require, affording the public body the freedom to choose the right blend of improved services and/or lower public spending.

To our employees, we aim to provide worthwhile long-term employment, running services which are important to their own communities, in a safe, supportive working environment which encourages learning.

To the wider community, in every city, region or country where we operate, we aim to provide the social and economic benefits of affordable, accessible travel, and responsible management of the environmental impact that inevitably comes from moving large numbers of people.

To our investors, we aim to provide growth in earnings based on a varied portfolio of business models, a mixture of contract sizes, types and durations, a range of transport modes, and a broad range of operating territories.

Our commercial focus is on winning and retaining contracts, by utilising the expertise and experience gained from 10 years of operating across Europe, generating organic growth and making acquisitions, underpinned by excellent operational performance.

We aim to improve our performance and our reputation, year-on-year, by delivering better services and by trying new things.

Arriva’s operations include a mixture of cash-generative businesses in mature markets, and growth businesses in liberalising markets. Individually, each of the divisions – mainland Europe, UK Trains and UK Bus – has attractive features. Taken together, they form a blend of resilient market positions and exciting growth opportunities which is arguably unique amongst UK-based passenger transport operators.

With its experience of providing high quality transport, its unrivalled network of relationships across Europe, and a wealth of opportunity in all its divisions, Arriva is building on its past, delivering in the present and is well positioned for the future.