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The safety of our customers and employees is our primary concern. It is at the core of our values and is built in to all our operating procedures.
Safety practices are reviewed regularly by the Board Safety Committee (see Corporate Governance), which is chaired by a non-executive director, Veronica Palmer, with another non-executive director Steve Williams, and Steve Clayton as members. The committee monitors all aspects of safety in our operations, reviews and reports to the Board on the company’s internal safety management system, and oversees the group safety policy and the arrangements for its implementation.
Our approach to safety management includes specific training for senior operational managers, employees and supervisory staff. Much of the training is externally accredited by the Institution of Occupational Safety and Health (IOSH), Europe’s leading body for health and safety professionals. We work with other members of our industry to share best practice and reduce risk, and believe, from the limited industry comparative information available, that our safety record represents best practice. We are also recognised as being at the leading edge of road risk management in the UK bus and coach industry.
Our policy is for each of our transport businesses to provide employees with training including a safe approach to driving, customer care and conflict management. Each operational location is subject to internal safety and standards audits every six months. Audits are completed by trained and experienced safety auditors who will make recommendations and prepare action plans in the event of non-compliance. Arrangements are subject to periodic quality assurance audits.
A fault incident is where our driver, or the condition of our vehicle, contributes to a loss, damage or injury.
An employee injury is where any person employed by the company (at the time of the incident) suffered physical harm or mental trauma as a result of an incident arising from Arriva work activity, not including physical assaults.
