Corporate responsibility

Our impact on society

As a leading provider of transport services in Europe we play a vital economic and social role in the lives of millions of people across the 10 countries in which we operate. On behalf of our employees, customers, shareholders and all the communities we serve, we believe in promoting the environmental benefits of modal shift to public transport, whilst operating responsibly to mitigate the environmental impact of our operations.

In managing our social impact we focus on four themes, from the boardroom to our depots:

1. Safety

Operating our services in a way that minimises the risk to our passengers and employees.

2. Community

Making a positive impact and building on the value we provide with our transport services.

3. Employees

Helping our people to make the most of their potential, and being a good employer.

4. Environment

Finding the right balance between enabling people to make the journeys that enrich their lives, and helping to minimise the environmental impact of those journeys.

Reflecting the importance of the four themes, Steve Clayton, an executive director, leads from main Board level to set policy, and encourage improvements and the sharing of knowledge and best practice.

Formal policies set out certain aspects of our approach to the wider community. Our set of Corporate Responsibility policies can be viewed on our website at www.arriva.co.uk.